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The nitty-gritty

  • Opening hours & visiting times
  • Pick up and drop home service
  • Prices and payments
  • How to book
  • Ratios
  • Health & vaccinations
  • Size, breed & temperament
  • Other options

If you need further details or to discuss your dogs requirements please just get in touch

Hours

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We're open Monday - Friday from 8am until 5pm. We close all weekends and public holidays and for daycare for two weeks ov​ er Xmas / New Year.

We pick up between 8am - 10am, and drop home 3pm - 5pm.

Our visiting hours are (by appointment only - please call the office to book) Monday and Friday 1pm - 2.30pm. Otherwise you can easil​ y see into the garden if you drive by on the weekend.

We're located at 190a Gracefield Road, Lower Hutt.

Pick up and drop home service - its free!

Our free pick-up and drop-off service from your home (inside or outside), is included in the price. If you're going to be away when we come we can make secure access arrangements with you. You simply head off to work and we'll take care of the rest.

We pick up dogs from all over Lower Hutt and Wellington.

Our van is customised for dogs to travel safely and with a raised floor your dog will get an excellent view as we pick up all their doggie friends.

For the Hutt Valley we cover Eastbourne, Petone, and all Lower Hutt suburbs (including all the hills) as far north as Taita and also to Wainui.

Our Wellington pick up service covers the Northern suburbs from Johnsonville / Newlands and all the suburbs along the Northern hills to Karori. We also drop down into the city covering Thorndon, Kelburn, Brooklyn, Aro Valley, central Wellington, Island bay and Mt Victoria. If you're outside of our coverage areas just get in touch - if the demand is there we may be able to swing by your suburb.

  • We pick up between 8am - 10am, and drop home 3pm - 5pm
  • Your dog will need to have a collar on for pickup, and must have a name tag
  • We can collect lunch for your puppy at pickup if they are still having a mid-day meal

Pricing & payment

  • Daycare - full day, including pick up and drop home service - $47.50
  • ​

We invoice at the end of each month via Xero and from there you pay by internet banking.

Our terms of trade are payment in full within 7 days of the invoice. Overdue accounts may be forwarded for collection, with any costs incurred payable in addition to the invoice.

How to book

At The Dog Garden we're huge on personal customer service. If there's ever anything extra you need - from changing days or pick up arrangements, to advice on all things dog - we'll do our very best to help.

To make your first booking please text us on 027 847-4444 or email thedoggarden@gmail.com and please include a contact phone number. We can get you started through email or text, or make a time for you to bring your dog to see us at The Dog Garden.

Booking options vary from the same day/s each week, to casually as required. We can work out the best daycare solution for your dog - particularly if they are young, little, nervous or elderly. Please let us know if your dog has any special requirements - we're only too happy to accommodate them.

Health & vacations

For the health & safety of all the dogs at The Dog Garden and our staff, and to meet council regulations we require the following:

Sick dogs

Please keep your dog at home if they are unwell. We operate a common sense policy - if you would keep your child home from school for a similar illness then you should keep your dog at home from daycare - eg: vomiting, diarrhoea, conjunctivitis, coughing, runny nose or eyes, lethargy, anything contagious!

If we notice your dog is unwell while they are with us we will get in touch. For the wellbeing of your dog and the other dogs attending, in some cases your dog may need to go home early.

Vaccinations, fleas and worms

Before coming to The Dog Garden your dog must be fully vaccinated for Parvo, Distemper, Hepatitis and Kennel Cough. If your dog currently receives a long term vaccination such as DHP please remember you will still need to get a Kennel Cough booster each year. Your dog should also be flea treated and wormed (you should worm your dog every 2 months if they attend daycare / visit kennels).

Registration

Your dog should be registered with your local council.

De-sexing

Your dog should be speyed / neutered from 9 months to attend group daycare . However we understand that some breeders and vets like to wait a little longer. Un-speyed females can not attend while on heat, and as the owner you must manage your dog coming into season. Complete males can attend as pups, but from 9 months old will need to be neutered if they are exhibiting mating behaviour. 

 

Size & temperament restrictions

If the service we offer doesn't quite fit with your dogs size or temperament - we're really sorry. Years of experience working with dogs means we have a really clear idea of what works and what doesn't work in group situations. 

We promote safe, social play, and our selection process ensures that all the dogs that come to The Dog Garden will enjoy their time with us.

Size

The Dog Garden caters for small dogs under 15kgs. While big and small dogs generally get along just fine, we find that little dogs have their best daycare experience when they are playing with dogs of a similar size.

Please note: Some larger breeds can start out at The Dog Garden as pups and then graduate to a larger catering dog daycare as they grow - please get in touch to discuss as this is assessed on a case by case basis.

Behaviour

Your dog will need to be social with other dogs and people, and comfortable travelling in our van and sharing a cage with other dogs.

As a general guideline, if you can take your dog to a family BBQ or socialising at the beach then we'd love to have them join us at The Dog Garden.

Please let us know if your dog is nervous or hasn't had a lot of exposure to other dogs. We'll introduce them slowly to the rest of the group, look to book them into quieter days, give them a bit more space in the van - we just love watching their confidence grow!

We don't take muzzled dogs, or dogs that we cannot pick up safely due to guarding behaviour at home. We will also decline dogs who bark persistently, are aggressive or dominant towards other dogs or our staff or visitors, exhibit signs of prey-drive, or are easily agitated.


Ratios & accessibility to staff

We have a maximum of around 15 dogs with each staff member so that every dog gets our special attention.

We promote safe, social play - your dog will come home happy, relaxed and tired after a day out with us.

Dogs have access to the staff at all times - they're welcome to visit us in the office and tag along to help us out with odd jobs and gardening if they're 'people' dogs.

Other options

Homestay accommodation

Get in touch - we have a pool of caring dog lovers that take small breed dogs in their homes to stay

Ph 027 847-4444   :   thedoggarden@gmail.com    :    www.thedoggarden.co.nz   :    www.facebook.com/thedoggarden   :   190a Gracefield Rd, Lower Hutt

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